Privacy Policy

1. INTRODUCTION

This Privacy Policy ("Policy") governs the collection, usage, disclosure, and processing of personal information by Fitsol Supply Chain Solutions Private Limited ("Fitsol", "Company", "We", "Us", or "Our"), a company incorporated under the provisions of the Companies Act, 2013. The Company owns and operates the domain name https://fitsol.green, including its sub-domains, websites, platforms, tools, and related services (collectively referred to as the "Platform").

This Policy is issued in strict compliance with the provisions of the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the General Data Protection Regulation ("GDPR"), and the SOC 2 standards to ensure the highest level of data security and regulatory adherence.

2. SCOPE

This Privacy Policy applies to all individuals who access or utilize the Platform, submit personal data to Fitsol, or engage with the Company’s services. This document establishes the legal framework under which Fitsol processes and safeguards personal information in compliance with applicable laws and regulations.

3. CATEGORIES OF PERSONAL INFORMATION COLLECTED

• Personal Identifiable Information: Name, email address, phone number, and residential or organizational address.
• Location Data: Geographic details of organizations and associated assets, including shipment tracking data, with express consent every six months.
• Cookies & Tracking Data: Data acquired via cookies, tracking technologies, and analytics tools for performance optimization, security enhancement, and improved user experience.
• Spend and Activity Data: Information provided by users and customer ERPs and other management systems.
• Fitsol does not collect health data, biometric data, or information pertaining to minors.

4. METHODS OF DATA COLLECTION

• Direct User Submission: Information provided voluntarily during account registration, communication, or service utilization.
• Automated Data Collection: Data retrieved via tracking technologies, cookies, analytics tools, and system logs.
• Third-Party Integrations: Data obtained from authorized third-party service providers, including telecom SIM tracking, with explicit consent renewed every six months.

5. LEGAL BASIS FOR PROCESSING

• User Consent: Express and informed consent obtained from the data subject.
• Contractual Obligations: Processing necessary for execution of contracts.
• Legitimate Business Interest: Processing essential for business operations, without infringing user rights.
• Legal Compliance: Processing required to fulfill regulatory mandates.

6. PURPOSE OF DATA PROCESSING

• Account registration and user authentication
• Customer support and service communications
• Marketing and promotional activities
• Analytical assessments and performance tracking
• Compliance with statutory and regulatory obligations
• Continuous improvement and development of Platform features and services
• User experience enhancements

7. DATA SHARING & CROSS-BORDER DATA TRANSFER

Fitsol does not engage in the sale or rental of personal data. However, the Company may disclose personal information to:

• Analytics Providers: Google Analytics
• Advertising Platforms: Google Ads, Meta Ads, LinkedIn Ads
• Cloud Storage Providers: AWS, GCP
• Operational Vendors: Firecrawl, United Logistics Interface Portal, Telenity, Authbridge
• Regulatory Authorities: Government agencies and courts as required under applicable laws

8. USER RIGHTS & CONSENT MANAGEMENT

• Right to Access: Request a copy of personal data
• Right to Rectification: Correct inaccurate or outdated information
• Right to Withdraw Consent: Withdraw prior consent for data processing
• Right to Deletion: Request permanent deletion of personal information

Contact: akshay.tandon@fitsol.green

9. DATA RETENTION & SECURITY MEASURES

• Data Retention: Personal data retained indefinitely unless deletion requested.
• Security Measures:
  • Data encryption for storage and transmission
  • Firewalls and intrusion detection
  • Role-Based Access Control (RBAC)
  • Compliance with SOC 2 standards
• Data Breach Notification: Prompt notification to users and authorities in case of breach

10. CHANGES TO THIS PRIVACY POLICY

• Email notifications
• Website banners
• Periodic policy reviews as mandated by law

11. CONTACT INFORMATION

Akshay Tandon
Co-founder, CTO, CISO, CDO
Email: akshay.tandon@fitsol.green